SMS Terms of Service

Effective Date: February 2026

1. Program Overview

M & M Mental Health and Wellness Clinic LLC (“we,” “our,” or “us”) offers an SMS/text messaging program to enhance communication with our patients. By opting in to receive text messages, you agree to these SMS Terms of Service.

2. Types of Messages

If you opt in, you may receive the following types of text messages:

• Appointment reminders and confirmations
• Prescription and refill notifications
• Billing reminders
• Follow-up care instructions
• General practice communications

3. Consent and Opt-In

By checking the SMS consent checkbox on our contact form, you expressly consent to receive text messages from M & M Mental Health and Wellness Clinic LLC at the mobile phone number you provided. Your consent is voluntary and is not a condition of receiving services from our practice.

4. Message Frequency and Costs

Message frequency varies depending on your care needs and appointment schedule. Standard message and data rates may apply depending on your mobile carrier and plan. We are not responsible for any charges incurred from your carrier.

5. How to Opt Out

You can opt out of receiving text messages at any time by:

• Replying STOP: Text STOP to any message you receive from us
• Calling our office: Contact us at (667) 310-0779
• Written request: Submit a request through our Contact page

After opting out, you will receive a one-time confirmation message. You will not receive any further text messages unless you opt in again.

6. Help

For assistance with our text messaging program, you can:

• Reply HELP to any message for support information
• Call our office at (667) 310-0779
• Visit our Contact page

7. Privacy

We respect your privacy. Your phone number and opt-in information will not be shared with or sold to third parties for marketing purposes. For more information about how we handle your data, please review our Privacy Policy.

8. Limitations

• Text messages are not a secure method for transmitting Protected Health Information (PHI)
• Messages are not monitored 24 hours a day, 7 days a week
• Text messaging should NOT be used for emergency communications
• We cannot guarantee message delivery due to carrier or technical issues
• Do not send sensitive medical information via text message

9. Supported Carriers

Our SMS program is designed to work with all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. However, service availability may vary by carrier and location.

10. Changes

We reserve the right to modify these SMS Terms of Service at any time. Changes will be effective when posted on our website. Continued participation in our SMS program after changes are posted constitutes acceptance of the revised terms.

11. Contact Us